Conflict Management: Dealing with Difficult Customers Online Course
Develop techniques for handling difficult customer interactions calmly and professionally, turning complaints into positive outcomes. This CPD-accredited course covers de-escalation strategies, active listening, and how to maintain composure under pressure when dealing with challenging customers.
What You'll Learn
- Understanding Why Customers Become Difficult
- Active Listening and Empathy Techniques
- De-escalation Strategies
- Handling Complaints Professionally
- Maintaining Composure Under Pressure
- Turning Negative Experiences into Positive Outcomes
Who Needs This Course
Ideal for customer-facing staff, receptionists, team leaders, managers, and anyone who deals with the public and needs to handle difficult interactions with confidence.
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